Course Catalog and Schedule



Service Operations (OPNS-482-0)
1.00 Credit
TCE BidStats

Description:
Services are playing an ever-increasing role in the American and world economies. Consequently, it is important for a manager to understand how services differ from manufacturing operations and how traditional operations' management techniques can be applied to services. (For example, how do insights from lean operations apply to service settings?) This course applies concepts from the core operations class, extending the discussion of managing variability and customer waits. The impact of priorities, pricing and employee staffing are considered in this setting. Additional topics include evaluation of service productivity, management of service quality and recovery, the impact of human resource policies and techniques for revenue management. The course examines service operations in healthcare, retail environments and airlines, among other settings.

Prerequisites:
All Students: OPNS-430-0 OR OPNS-440-0
All Students: Negative PreRequisite: OPNS-980-0

Download Schedule Information
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Academic Year Term   Session Course ID Title Sec ID   Credits Syl Instructor Times Campus Location Mand 1st Exam
2014-2015 Winter 2015 10 Weeks OPNS-482-0 Service Operations 61 1 Gurvich, Itai Mon/Thu 3:30 PM - 5:00 PM Evanston Jacobs (276) N Check syllabus and confirm final deliverable with professor.
2015-2016 Fall 2015 10 Weeks OPNS-482-0 Service Operations 61 1 Gurvich, Itai Tue/Fri 10:30 AM - 12:00 PM Evanston Jacobs (G27) N