Course Catalog and Schedule

Service Operations (OPNS-482-0)
1.00 Credit
TCE BidStats

Services are playing an ever-increasing role in the American and world economies. Consequently, it is important for a manager to understand how services differ from manufacturing operations and how traditional operations' management techniques can be applied to services. (For example, how do insights from lean operations apply to service settings?) This course applies concepts from the core operations class, extending the discussion of managing variability and customer waits. The impact of priorities, pricing and employee staffing are considered in this setting. Additional topics include evaluation of service productivity, management of service quality and recovery, the impact of human resource policies and techniques for revenue management. The course examines service operations in healthcare, retail environments and airlines, among other settings.

Full-Time: (OPNS-430-0 OR OPNS-438-5 OR OPNS-438-A OR OPNS-438-B OR OPNS-440-0 OR OPNSM-430-0)
E&W: (OPNS-430-0 OR OPNS-440-0)

Negative Requisites:
All Students: OPNS-980-0

Download Schedule Information
Command item
Academic Year Term   Session Course ID Title Sec ID   Credits Syl Instructor Times Campus Location Mand 1st Exam
2015-2016 Fall 2015 10 Weeks OPNS-482-0 Service Operations 61 1 Gurvich, Itai Tue/Fri 10:30 AM - 12:00 PM Evanston Jacobs (G27) N Multiple times available 12/5-12/9. Registration required.